Frequently Asked Questions

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1. Which KOR CARES products should I start with?

Choose your main concern first: dryness, blemishes, uneven tone, fine lines or scalp care. Start with the essentials for your skin—cleanser, moisturiser and daytime sunscreen—then add one targeted treatment. Explore our collections by concern to find suitable options.

2. What is the correct order for my skincare routine?

For facial skincare, apply cleanser first, followed by a serum or targeted treatment, then moisturiser. In the morning, apply sunscreen as the final skincare step. Follow the instructions for each product, particularly exfoliants and spot treatments.

3. How often should I use KOR CARES products?

Usage depends on the formula. Cleansers and moisturisers are generally suitable for regular use, while exfoliating and concentrated treatments may require a different schedule. Follow the instructions on the product page and introduce new active ingredients gradually.

4. What if I have sensitive or reactive skin?

Check the full ingredient list and start with a simple routine. Patch-test each new product before applying it more widely, especially products containing acids, fragrance components or botanical essential oils. Discontinue use if irritation develops and seek professional advice for persistent reactions.

5. Can I layer serums and active ingredients?

Some serums can be layered, but more products do not always mean better results. Start with one targeted treatment, follow its usage directions and avoid overusing exfoliating acids or blemish treatments. If you experience dryness, stinging or redness, simplify your routine.

6. When should I expect to notice results?

Hydrating products may make skin feel softer soon after application. Changes in the appearance of uneven tone, blemishes or fine lines generally take longer and depend on the product, your skin and consistent use. Take a gradual approach and follow product instructions.

7. What can I use for blemish-prone skin?

Explore our Acne & Blemish Control range, including Acne Purifying Face Wash, Acne Spot Care and Acne Care Moisturiser. Select products according to your skin’s needs and avoid using multiple strong treatments too frequently.

8. Which products help improve the appearance of uneven skin tone?

Our Brightening & Glow selection includes the 1% Kojic Acid Dark Spot Serum and 5% Niacinamide Gel Moisturiser. These products are designed to support a more even-looking, radiant complexion. Daily sunscreen is especially important when addressing the appearance of dark spots.

9. Does KOR CARES offer a hair and scalp routine?

Yes. Our hair and scalp range includes Rosemary Hair & Scalp Oil, Lactic Acid Scalp Exfoliating Serum, Keratin Leave-In Hair Mist and Peptides & Keratin Rescue Hair Mask. Choose products based on whether your priority is scalp buildup, dryness, frizz or the appearance and feel of damaged hair.

10. Where can I find the full ingredients and directions?

Open the individual product page for its ingredient information, usage guidance and other product-specific details. Review these before adding a new formula to your routine.

11. Where can I find delivery and returns information?

Please refer to our Shipping & Delivery and Refund Policy pages for the latest details on delivery, eligibility and return conditions.